Overview
Ramair Pty Ltd (ACN 006 230 333) is committed to protecting the privacy of personal information collected through this website and in the course of business. This Privacy Policy describes how personal information is collected, used, stored, and disclosed by Ramair, in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Information collected
Ramair collects personal information that is reasonably necessary for the conduct of the business. This includes information provided directly through this website or through other communication channels, such as:
- Contact information: name, company, email address, postal address, telephone number
- Vehicle and application information provided in product enquiries
- Information provided in warranty claims and service requests
- Account information for customers operating an account with Ramair
- Technical information automatically collected when browsing this website, including IP address, browser type, and pages visited
How information is used
Personal information collected by Ramair is used for the following purposes:
- Responding to product enquiries, quotations, and orders
- Processing warranty claims and service requests
- Managing customer accounts and credit facilities
- Communicating about products, services, technical information, and changes
- Improving the website and the customer experience
- Meeting legal, accounting, and regulatory requirements
Disclosure of information
Ramair does not sell, rent, or trade personal information. Personal information may be disclosed to third parties only where necessary for the purposes set out above, including to logistics providers for the delivery of goods, to financial institutions for the processing of payments, and to professional advisers and regulators where required by law.
Storage and security
Ramair takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Personal information is stored in secure systems and is accessible only to staff with a legitimate business need. Personal information is retained for as long as required to fulfil the purposes for which it was collected and to meet legal obligations.
Cookies
This website may use cookies and similar technologies to provide functionality, measure performance, and improve the user experience. Cookies do not collect personal information beyond what is necessary for site operation. Browser settings can be configured to refuse cookies, although some site functionality may be limited as a result.
Access and corrections
Individuals have the right to request access to personal information held about them by Ramair, and to request correction of any information that is inaccurate, out of date, or incomplete. Requests should be directed to Ramair using the contact details below.
Privacy enquiries
Questions about this Privacy Policy, or about the way Ramair handles personal information, should be directed to:
Ramair Pty Ltd
20 Queen Street
Mitcham, Victoria 3132
Australia
Email: info@ramair.com.au
Phone: +61 3 9873 2064